The provider is working hard to ensure that their data recovery and back up plan swings into action but we are expecting continued issues whilst services are restored. You can read more about the fire here...

We're sorry for any inconvenience this causes people but I'm sure you understand that this is totally outside of our control.  We will post updates as soon as we have more information.

It is now nearly two weeks since the fire and this is the latest update we have so far.   This has been a frustrating time that has had a big impact on us and progress from our data centre provider has been much slower than we would have expected.  A lot of servers in SBG3 (where our services are stored) are now being restarted so we are hoping that we'll be back on soon.  The map here shows the server locations that have been restored so far - http://status.ovh.com/vms/index_sbg3.html - and from our understanding our services are based in S341 so you can see that things are restarting there.   As soon as we have any further updates we'll update things here so do feel free to check back at any time.

Well, it's been over a week now that our services have been hugely impacted and we are still not yet back up and running following this huge fire.  Services are now being restored and the data centre provider has provided this link so we can see how the server restarts are being updated.  http://status.ovh.com/vms/index_sbg3.html.  Fingers crossed that we see better progress this week.  We apologise for the ongoing disruption to our app.

The latest news is still that services are aiming to be restarted from Monday 22nd March.  The delay has been caused by a number of the service back ups having been destroyed so we've just got to wait until our original server data is restored.  As soon as we are back up and running we'll be shouting loud and picking up where we left off with the App!

Work is continuing to to restore services following the fire at the data centre. We have established that our data was held in the SBG-3 data room and work is progressing to re-power this room at present. We are expecting another week of disruption I'm afraid but it appears that they are expecting services to be gradually resumed this week. All the latest details can be found here... https://www.ovh.ie/news/press/cpl1786.fire-our-strasbourg-site 

We have been given the following schedule from the data centre so it looks like we may be in for another week of disruption....

16th March – Power will be permanently re-connected to the building where our servers are located. The new network room will also be activated.

17th March- The internal network will be redeployed to reconnect our servers to the internet.

19th March – The process of restarting the servers will begin.

22nd March- Services will be back online.

Our App continues to be affected following the fire.  Whilst some services are being partially restored and some areas of the app may now be accessible, we are still experiencing sporadic outages which we expect to continue over the next few days.  We will continue to monitor the situation.

Clearly this has affected ALOT of people - even Russia is blaming this fire on Google not being available too! https://www.bbc.co.uk/news/business-56345589